My Coffee Break #013
Read Part 1 first HERE.
I worked in various industries within startups and large corporations in my career. Due to the changing nature of each organization, I had to learn how to communicate effectively and manage stakeholders the hard way. As a result, I made a lot of mistakes and got slapped on the wrist on multiple occasions.
I sent emails that were
mediocre
lacked empathy
stupid
politically incorrect
I sent emails that I still regret sending.
So I created a simple process that I use before I send emails or messages.
I call it 2:24:7
If someone sends you an urgent (help needed) email, try to respond within 2 hours. It makes a big difference.
If the email is a tough one by nature (picture any terrible emails you received), wait 24 hours before you respond. We make the worst mistakes when we react instead of responding.
If you are busy and cannot attend to something quick, don't commit to replying in a few days. We often promise to get back within days and miss our deadline. Just ask for a week. If it's not urgent, it can wait.
Was this useful? Let me know if you have any experience to share by tagging me on my Instagram or Twitter.